Terms and Conditions

  • All dogs must be wearing a current and up to date ID tag and be microchipped (both legal requirements)

  • You are responsible for your own dog at all times while training with The Canine Place. 

  • Please ask before touching anyone else's dogs during the training

  • Dogs must be kept on lead and at a good distance from others until you are told different from the trainer (This includes outside the venue)

  • We are insured with Pet Plan sanctuary but recommend all clients have relevant insurance in place in the unlikely event of damage or injury caused by their dog to property or to a third party.

  • We expect all clients to be considerate of our venues. This includes cleaning up any mess made by your dog in and around the area and keeping any noise to a minimum. We reserve the right to ask you to leave/ cancel any future bookings if this isn't the case.

  • We reserve the right to ask you to leave if you are using any equipment or methods that we feel is causing your dog pain, discomfort or fear. We are always happy to help with equipment choices in advance.

  • Any activity that involves dogs may mean there are risks to you or your dog. At The Canine Place we will do everything in our power to minimise risks but all clients need to follow instructions and be responsible for their own dog at all times.

  • The Canine Place will not be held liable for any accidents or injuries caused during any of our training services. Dogs are living creatures and this means that we are unable to prevent every eventuality.

  • If your dog has had any history of aggression towards people or other dogs please inform us in advance so we can keep everyone safe.

  • Training plans or guidance on training we give is not guaranteed. We aim to be clear and supportive but if the practice and communication between trainer and client is lacking the training won't work. Always ask if things aren't going to plan.

  • We recommend that you always ask your vet for health advice 

  • Any advice we give on products is based on our own research or personal experiences and we recommend that you do your own research before purchasing anything we recommend. Always ask your vet if you are unsure.

  • If your dogs health or behaviour changes at all please notify us in advance of any classes, 1-2-1 sessions or workshops.

  • If you have any health problems that may prevent you from fully participating in the training please inform us in advance, we will assume you are fit and healthy unless we are told differently.

  • Any non training events (Such as fun days) held by The Canine Place will fall under these terms and conditions

  • We reserve the right to add to these conditions at any time so recommend you read through them before making any booking

Cancellation

​We reserve the right to cancel any training classes, sessions or workshops for any reason where we feel it unsafe or unpleasant for the dogs (this includes bad weather) If we make the decision to cancel we will rearrange the date and re- book you on to a suitable alternative session. No refunds will be given.

From the time of booking for a workshop, block of classes or 1-2-1 session you have 24 hours in which to cancel, after this time we will be unable to offer a refund:

- for 1-2-1 sessions we will aim to re- arrange the date if 24 hours notice is given of the cancellation

- for classes no refund or discount will be given but you are welcome to join the following week and continue on the course. We may have time to have a quick chat about what you missed but this is not guaranteed. Any homework will be forwarded to you via email.

- for workshops we will aim to book you on an alternative date provided enough notice is given for us to fill your space. We will need as much notice as possible for this and it may not always be possible. 

We aim to offer small class sizes and a personal service but to allow us to this we have to be strict about the cancellation policy.

 

If you wish to cancel a booking you have made in the last 24hours please call 07453307848, leave a message or send us an email thecanineplace@gmail.com and we will get in touch asap.